Privacy Policy for Quantum Leap Tutoring

Effective date: October 26, 2023

Quantum Leap Tutoring ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information about you when you use our website, quantumleaptutoring.com (the "Site"), and our tutoring services in San Francisco.

Information We Collect

We collect several types of information from and about users of our Site and services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other information you provide to us through forms, emails, or other communications. For students, this may also include academic information, such as grade level, subjects of interest, and learning goals.
• Payment Information: When you purchase tutoring services, we collect payment information, such as credit card details or other financial account information. This information is processed by our secure payment processors and is not stored on our servers.
• Usage Data: We automatically collect information about your use of the Site, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity on our Site. Cookies are small data files stored on your device that help us improve your experience by remembering your preferences and tracking website usage. You can control cookies through your browser settings. For more information, please see our Cookies Policy.
• Student Progress Data: To effectively provide tutoring services, we collect and track data on student progress, including areas of strength and weakness, learning styles, and assessment results. This data is used solely for the purpose of improving student learning outcomes.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide tutoring services, personalize your learning experience, respond to your inquiries, and improve the quality of our services. This includes using student progress data to tailor tutoring sessions to individual needs.
• Communicating with You: We may use your contact information to send you updates, newsletters, promotional materials, and other information about our services. You can opt out of receiving these communications at any time.
• Processing Payments: We use your payment information to process your purchases and manage your account.
• Analyzing Usage Data: We use usage data to analyze trends, track website performance, and improve the design and functionality of our Site.
• Protecting Our Rights and Interests: We may use your information to protect our rights, property, or safety, and the rights, property, or safety of others.
• Complying with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, website hosting, data analytics, and email marketing. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Tutors: Student information, including name, grade level, subjects, and learning goals, is shared with tutors to facilitate effective tutoring sessions.
• Parents/Guardians: For students under the age of 18, we may share progress reports and other relevant academic information with their parents or legal guardians.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will provide notice to you before your information is transferred and becomes subject to a different privacy policy.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Using secure servers and encryption to protect your data.
• Limiting access to your information to authorized personnel only.
• Regularly monitoring our systems for security vulnerabilities.
• Implementing physical, electronic, and procedural safeguards to protect your information.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes for which it was collected, including providing you with our services, complying with our legal obligations, resolving disputes, and enforcing our agreements. Student progress data is typically retained for a period of three years after the student's last tutoring session to allow for potential future academic support needs. After this period, the data is securely deleted or anonymized.

Your Rights

You have the following rights with respect to your information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" at the top of this policy. Your continued use of our Site and services after the posting of any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Quantum Leap Tutoring
555 Market Street, Suite 1000
San Francisco, CA 94105
Phone: (415) 555-0100
Email: [email protected]

This Privacy Policy is governed by the laws of the State of California.

Policy Author: Dr. Eleanor Vance, Data Protection Officer, Quantum Leap Tutoring.